Shipping policy

🕒 Processing Times

We process all orders within 1 to 3 business days after purchase.
Orders placed over the weekend will be handled on the following Monday or Tuesday, depending on order volume.
Once your order ships, you’ll receive an email with tracking details. Please note that it may take 1–3 business days for the tracking to update on the courier’s system.


🚚 Shipping Rates & Delivery Times

Canada

  • Estimated Delivery: 7 to 15 business days
  • Shipping Fee: $10 CAD flat rate
  • Free shipping on orders over $175 CAD

United States

  • Estimated Delivery: 7 to 15 business days (up to 30 days for Hawaii and Guam)
  • Shipping Fee: $9 USD flat rate
  • Free shipping on orders over $150 USD

United Kingdom

  • Estimated Delivery: 6 to 10 business days
  • Shipping Fee: €7 flat rate
  • Free shipping on orders over €150

Australia

  • Estimated Delivery: 6 to 12 business days
  • Shipping Fee: $10 AUD flat rate
  • Free shipping on orders over $200 AUD

European Union

  • Estimated Delivery: 6 to 15 business days
  • Shipping Fee: €10 flat rate
  • Free shipping on orders over €150

Rest of the World

  • Delivery times vary depending on the destination
  • Shipping rates will be calculated at checkout


📌 Important Notes

  • Delivery estimates may be affected by external factors such as weather, customs, public holidays, or courier delays.
  • Free shipping thresholds are calculated after discounts and apply per region.
  • Please ensure your shipping address is correct. We are not responsible for delays or losses caused by incorrect or incomplete address details.


❗ Failed Deliveries

If a delivery attempt fails, here’s what you need to know:

  • Re-delivery may be arranged depending on the courier’s policy.
  • Additional fees may apply if the issue was due to incorrect address details or unavailability to receive the package.
  • Customers are responsible for ensuring someone is available to receive the order.

If you run into any delivery issues, contact us at info@palmloverclub.com — we’ll do our best to help.


🔍 Tracking Your Order

You’ll receive a tracking email once your order ships. Tracking updates may take 1–3 business days to appear, depending on the courier.


💬 Customer Support

Have questions about shipping or your order? Reach out to us anytime at info@palmloverclub.com — we’re happy to assist!