Refund policy
At Palm Lover Club, every item is made to order, just for you. This approach helps us reduce overproduction and limit waste, supporting a more conscious way to shop.
📦 Return & Exchange Policy
Because our products are made to order, we do not accept returns or exchanges, except in the following cases:
- The product is defective
- It arrives damaged
- You receive the wrong item
If any of these issues occur, please contact us at hi@palmloverclub.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product
We’ll resolve the issue as quickly as possible.
🇪🇺 For European (EU/EEA Residents)
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason.
- To exercise this right, you must notify us at info@palmloverclub.com within 14 days of receiving the item.
- You are responsible for return shipping costs.
- Items must be returned unworn, unwashed, and in original condition with tags attached.
- Once we receive and inspect the returned item, we’ll issue a refund to your original payment method.
❗Please note: This return right does not apply to defective or incorrect items, which are covered under our standard return process (see above).
⚠️ Important Notes
- We recommend verifying sizing and order details before checking out. Make sure to double check the size chart in each of our product description.
- Unauthorized returns will not be accepted.
- You are responsible for paying your return shipping fees. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be excluded from your refund.
We appreciate your understanding and support of our mindful vision and made-to-order process. 🌴